Terms of Service

1. Acceptance of Terms

Welcome to MapleMatch+. By downloading, installing, creating an account, or using the MapleMatch+ mobile application (the "App"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you ("User", "you") and MapleMatch+ Inc. ("MapleMatch+", "we", "us", or "our").

These Terms are in addition to the Apple End User License Agreement (EULA), which governs your use of the App through the App Store.

2. Eligibility and Age Requirements

You must be at least 18 years old to create an account and use the App. By registering, you confirm that:

• You are at least 18 years of age.
• You are legally capable of entering into binding contracts under applicable law.
• You are not prohibited from using the App under any applicable law.
• All information you provide during registration is accurate and truthful.

We reserve the right to verify your age and identity through our verification process. Providing false information about your age may result in immediate account termination.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@elloria.ca.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password and keep it secure.
• Notify us immediately of any unauthorized use of your account.
• Not share your account with others or allow others to use your account.
• Update your account information to keep it accurate.
• Be responsible for all content posted under your account.

You can delete your account at any time within the App under Settings → Delete Account. Account deletion is permanent and cannot be undone.

4. Acceptable Use Policy

You agree not to use the App to:

• Harass, bully, threaten, or intimidate any person.
• Post content that is illegal, defamatory, obscene, pornographic, or otherwise objectionable.
• Impersonate any person or entity or falsely represent your affiliation.
• Use the App for any commercial purpose without our prior written consent.
• Attempt to access unauthorized areas of the App or its systems.
• Use bots, scrapers, or automated tools to access the App.
• Transmit viruses, malware, or any other malicious code.
• Collect or store personal information of other users without their consent.
• Promote or engage in any form of discrimination, hate speech, or violence.
• Solicit money, goods, or services from other users except through authorized App features (events, fundraisers).
• Violate any applicable local, national, or international law.

Violations of this policy may result in content removal, account suspension, or permanent termination without notice.

4.2 Zero-Tolerance Policy

MapleMatch+ maintains a strict zero-tolerance policy toward harassment, hate speech, sexual harassment, stalking, threats of violence, and any form of abuse or discrimination on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.

Users who engage in any of the following behaviors will face immediate and permanent account termination without warning:

• Sexual harassment or unwanted sexual advances, including sending unsolicited explicit images or messages.
• Threats of violence or harm toward any person.
• Hate speech, slurs, or discriminatory behavior directed at any individual or group.
• Stalking, persistent unwanted contact after being asked to stop, or repeated messaging after being blocked.
• Sharing someone's private information (doxxing) without their consent.
• Creating fake profiles to harass, deceive, or defraud other users.

Reported violations are reviewed promptly by our moderation team. Users who are found to have violated this policy will be permanently banned from the platform, and their reported content will be removed. In cases involving illegal activity, we reserve the right to report such activity to the appropriate law enforcement authorities.

If you experience or witness any behavior that violates this policy, please use the in-app reporting feature or contact us at safety@shiny-mm.ca immediately.

5. User-Generated Content

You are solely responsible for the content you post on the App, including profile photos, bios, voice prompts, event descriptions, and messages. By posting content, you grant MapleMatch+ a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content within the App for the purpose of providing our services.

We reserve the right to remove any content that violates these Terms or that we deem inappropriate. We do not actively monitor all user content but will investigate reported violations promptly.

You represent and warrant that your content does not infringe any third party's intellectual property rights, privacy rights, or any other rights.

6. Events and Tickets

6.1 Event Creation

Users may create events (social gatherings, fundraisers, announcements) on the App. Event organizers are responsible for:

• Providing accurate event details (date, time, location, capacity, description).
• Complying with all applicable laws and regulations for hosting events.
• Obtaining necessary permits and permissions for their events.
• Ensuring the safety and well-being of attendees.

MapleMatch+ is not responsible for events organized by users. We act solely as a platform for event discovery and ticketing.

6.2 Ticket Purchases

Some events may require ticket purchases. Tickets are sold by the event organizer through the App's payment system. All ticket sales are final unless the event is cancelled by the organizer.

If an event is cancelled, ticket holders will receive a full refund. If an event is rescheduled, tickets remain valid for the new date.

6.3 Refund Policy

• Event cancellation by organizer: Full refund to all ticket holders.
• Event cancellation by MapleMatch+ (policy violation): Full refund to ticket holders.
• User-initiated cancellation: Refunds are at the discretion of the event organizer unless required by law.
• Processing time: Refunds are processed within 5-10 business days through Stripe.

7. Payments and Subscriptions

7.1 In-App Purchases

The App offers the following paid features:

• Event tickets: Priced by the event organizer.
• Event boosts: Paid promotion to increase event visibility to targeted users.
• Subscriptions: Premium features as described in the App.
• Donations: Voluntary contributions to fundraisers.

All payments are processed through Apple's In-App Purchase system or Stripe, depending on the feature. By making a purchase, you agree to the applicable payment terms.

7.2 Subscriptions

• Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date.
• You can manage and cancel subscriptions in your Apple ID settings or within the App.
• Refunds for subscriptions are handled by Apple according to their refund policy.
• Pricing is displayed in the App before purchase confirmation.

7.3 Apple In-App Purchase Terms

For purchases made through Apple's In-App Purchase system, the following terms apply:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Subscription automatically renews unless it is cancelled at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period.
• You can manage and cancel your subscriptions by going to your Apple ID account settings after purchase.
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.

8. Event Boosts and Promotion

Event organizers may purchase "Boosts" to increase the visibility of their events to targeted users based on country, age range, and gender. Boost terms:

• Boosts are available for purchase at the price displayed in the App.
• Boost duration is specified at the time of purchase (typically 3 days).
• Boosts are non-refundable once activated.
• We do not guarantee specific results (attendance numbers, matches) from boosted events.
• Boosted events must comply with all App policies. Inappropriate content will be removed and boost fees forfeited.

9. Identity Verification

To enhance trust and safety on the platform, we offer identity verification. The verification process involves:

• Submitting a photo of a government-issued ID document.
• Submitting a selfie for facial match verification.
• Automated and manual review of submitted documents.

Verification data (ID images and selfies) is used solely for identity verification and is deleted after the process is completed. Verification does not guarantee the identity or character of any user. We encourage you to exercise caution when interacting with other users, whether verified or not.

10. Matches and Communication

The App facilitates connections between users based on shared interests, values, and preferences. When users "match," they can communicate through in-app messaging.

• You are responsible for your interactions with other users.
• We do not conduct criminal background checks on users.
• Exercise caution when sharing personal information with other users.
• Report any suspicious, abusive, or inappropriate behavior through the App's reporting features.
• The "Close Loop" feature allows users to formally end a conversation. Both parties must agree.

MapleMatch+ is not liable for the conduct of any user on or off the App.

11. Intellectual Property

The App, including its design, features, logos, and content (excluding user-generated content), is the intellectual property of MapleMatch+ Inc. and is protected by Canadian and international copyright, trademark, and other laws.

You may not:

• Copy, modify, or distribute the App's content without our permission.
• Use our trademarks, logos, or branding without written authorization.
• Reverse engineer, decompile, or disassemble the App.

User-generated content remains the property of the respective users, subject to the license granted in Section 5.

12. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The App will be available at all times without interruption.
• The App will be free of errors, bugs, or vulnerabilities.
• Matches will result in successful relationships or connections.
• Events will proceed as described by organizers.
• Verification ensures the safety or identity of any user.

To the fullest extent permitted by law, MapleMatch+ disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, MapleMatch+ Inc. shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, or goodwill.
• Damages arising from your interactions with other users.
• Damages resulting from events organized through the App.
• Damages caused by third-party services (Stripe, Google Maps, APNS).
• Any matter beyond our reasonable control.

Our total liability for any claim arising from these Terms or your use of the App shall not exceed the amount you have paid us through the App in the 12 months preceding the claim, or CAD $100, whichever is greater.

This limitation does not apply where prohibited by law, including under the GDPR for EU/EEA users or under consumer protection laws in applicable jurisdictions.

14. Indemnification

You agree to indemnify and hold harmless MapleMatch+ Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the App.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property rights.
• Content you post on the App.
• Events you organize through the App.

15. Account Termination

You may delete your account at any time through the App's Settings. Upon deletion:

• Your profile, photos, and messages will be removed.
• Your device tokens will be unregistered.
• Payment records will be retained as required by law.
• Some data may persist in backups for up to 90 days.

We reserve the right to suspend or terminate your account at any time, without notice, if:

• You violate these Terms or our Acceptable Use Policy.
• Your conduct is harmful to other users or the platform.
• We are required to do so by law or legal process.
• Your account is inactive for an extended period (12 months or more).

16. Governing Law and Dispute Resolution

16.1 Canadian Users

These Terms are governed by the laws of the Province of Manitoba, Canada, and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Manitoba.

16.2 EU/EEA Users

For users in the European Union or European Economic Area, these Terms are interpreted in accordance with applicable EU law, including the GDPR. Disputes may be brought before the competent court of your EU member state of residence where required by EU law.

16.3 Other Jurisdictions

For users outside Canada and the EU/EEA, these Terms are governed by the laws of the Province of Manitoba, Canada, to the extent permitted by local law. Nothing in these Terms limits any statutory consumer rights you may have under your local jurisdiction's laws.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page.
• Notify you of material changes through the App or via email.
• Continued use of the App after changes constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you should delete your account and stop using the App.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us: